Best Tires & Mobile ("we", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the services we provide in Charlotte and Greensboro, NC.
Information We Collect
Contact details you provide when booking an appointment — your name, phone number, email address, and service address (for mobile appointments).
Vehicle information you share to help us serve you — year, make, model, and tire size.
Appointment details — service type, preferred date and time, and any notes you add.
Messages you send to our support chatbot, used only to assist you and complete your request.
How We Use Your Information
To schedule, confirm, and remind you of your appointments.
To send confirmation messages by email and SMS, including one-tap confirmation links.
To respond to your questions and provide quotes or service recommendations.
To improve our services, communications, and customer experience.
How We Share Your Information
We do not sell or rent your personal information.
We share details only with the service providers we use to run our business — such as email and SMS delivery services — and only as needed to complete your request.
We may disclose information when required by law.
How We Protect Your Data
Your information is stored on secure, access-controlled systems.
Access is limited to authorized staff who need it to serve you.
Data Retention
We keep your appointment and contact records for as long as needed to provide service and meet legal requirements, then securely delete or anonymize them.
Your Choices
You can request to view, update, or delete your information at any time.
You can opt out of reminder and promotional messages by contacting us or following the unsubscribe instructions in any message.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted here with the effective date shown above.
Contact Us
Charlotte shop: 5135 N Tryon St, Charlotte, NC 28213 — (704) 965-3370
Greensboro shop: 3720 W Gate City Blvd, Greensboro, NC 27406 — (336) 781-5374
For privacy questions, contact us at the shop nearest you.