These Terms and Conditions govern your use of the Best Tires & Mobile website and the services we provide. By using our site or booking a service, you accept these terms.
Acceptance of Terms
By using our website or booking a service with Best Tires & Mobile, you agree to these Terms and Conditions. If you do not agree, please do not use our services.
Services
We provide tire sales and installation, wheel alignment, oil changes, brake service, state inspections, and mobile on-site service in the Charlotte and Greensboro, NC areas.
Mobile service is performed at the address you provide and is subject to safe, accessible conditions for our team and equipment.
Service availability, scheduling, and pricing are subject to change without notice.
Appointments
Booking an appointment is a request, not a guaranteed reservation until we confirm it.
We may reschedule or cancel an appointment due to weather, staffing, parts availability, or other factors, and will notify you as early as possible.
Please provide accurate contact and vehicle information so we can serve you properly.
Payment
Payment is due at the time service is rendered unless otherwise agreed in writing.
Accepted payment methods are displayed at our shops and may be updated at any time.
Cancellations
We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment.
Repeated no-shows or late cancellations may affect your ability to book future appointments.
Vehicle and Service Responsibility
You confirm that you own or are authorized to authorize service on the vehicle you present to us.
You are responsible for removing personal belongings from your vehicle before service.
We are not responsible for personal items left in vehicles during service.
Warranties and Liability
Manufacturer warranties apply to parts such as tires. Our workmanship is guaranteed for the period stated on your service receipt.
To the extent permitted by law, our liability for any service is limited to the amount you paid for that service.
We are not liable for indirect, incidental, or consequential damages.
Website and Chatbot Use
You agree to use our website and support chatbot lawfully and not to submit false, harmful, or fraudulent information.
Our chatbot may use automated tools to help answer questions and book appointments; responses may not always be complete or accurate, so please confirm important details with our staff.
SMS Text Messaging Consent
Customers opt in to receive SMS messages from Best Tires & Mobile by providing their mobile phone number through our website or appointment booking process and expressly agreeing to receive text messages.
Messages may include appointment confirmations, service updates, estimates, reminders, and promotional offers. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.
We will not share your mobile information with third parties for marketing purposes.
Email Communications Consent
By providing your email address through our website or appointment booking process, you agree to receive emails from Best Tires & Mobile.
Emails may include appointment confirmations, service updates, estimates, reminders, and promotional offers. Frequency varies.
You can unsubscribe at any time using the unsubscribe link in any email or by contacting us. Consent is not a condition of purchase.
Privacy
Our handling of your personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
Changes to These Terms
We may update these Terms at any time. The latest version is posted here with the effective date shown above.
Contact Us
Charlotte shop: 5135 N Tryon St, Charlotte, NC 28213 — (704) 965-3370
Greensboro shop: 3720 W Gate City Blvd, Greensboro, NC 27406 — (336) 781-5374